FEES & REFUNDS

Information about agreed fees and charges

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• Students seeking to enroll in a course with TOTT are informed of all fees and charges prior to enrolment.

• Payment is made on enrolment through Stripe.

• The information provided to each prospective student includes:

  • An all inclusive fee for the training and assessment of their chosen course.

  • Terms of payment.

  • Fees payable to the Department of Main Roads for the purpose of applying for a marine licence.

  • This information is provided on registration and in the tax invoice provided.

• When students register for a course online via the Onboard Learning website they are required to pay the fees in full to access the online training portal.

• Payment plans are not accepted by TOTT.

 

What do student fees cover?

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• Unless otherwise specified, course fees include the cost of all compulsory training and assessment. Where a corporate client requests additional training that is considered outside of the compulsory training and assessment a detailed quote outlining all aspects will be provided to the client.

• All course fees include up to two (2) attempts at assessment for both the theory and performance elements. TOTT at is discretion will not charge a student for a third assessment attempt. Students requiring a fourth attempt will be required to undertake full training again at their own expense.

• Where an additional training and assessment after the third attempt is required in order to achieve competency, TOTT will charge a flat fee of $100.

• Application fees payable to the Department of Main Roads to obtain a marine indicator are not covered by course fees. These are a separate fee that must be paid by the student to the regulator, TOTT is not liable for licencing application fees.

 

Terms and methods of payment

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• All students will receive a confirmation email after their initial enquiry outlining course fees and payment requirements.

• Corporate clients are required to provide a purchase order (PO) number on booking.

• TOTT accepts the following methods of payment – Stripe.

• At TOTTs discretion cash & direct bank transfer may be considered.

 

Issuance of Statements of Competency

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• TOTT will only release a Statement of Competency once a student has paid their agreed fees in full and demonstrated competency in both the theory and performance elements of the assessment.

 

Refunds

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• Students who have completed all training are not eligible for a refund.

• Students who have completed all assessments regardless of outcome are not eligible for a refund.

• TOTT will refund in full any fees paid by a student who wishes to cancel their course prior to commencing.

• This request must be made in writing, TOTT will endeavour to refund the amount within 48 hours into the elected bank account of the student.

• In the event a course is cancelled by TOTT the student will have the option to reschedule the course at a mutually suitable time or be entitled to a full refund.